Return & Exchanges

At Lucy Ann®, we are committed to helping our customers. We want you to love what you ordered. If something isn't right, let us know. We'll try to help you as best as we can in accordance to our return policy, even if the item has been personalized.

Our Return Policy

Orders may be returned or exchanged within 30 days of the ship date and must be accompanied with this completed return form or a copy of your order confirmation. We cannot accept returns on sale or clearance items, custom or special orders. Items that are in a like-new and unused condition, will receive a full refund or may be subject to a 15% Processing Fee after evaluation upon receipt. Any labor cost (personalization, soldering and refinishing) or shipping costs associated with each item is non-refundable.

Lucy Ann will replace any items that are incorrect, defective or damaged upon receipt within 30 days of the ship date. We cannot accept returns on items that are damaged, tarnished or broken from wear; or replace items that have been lost or stolen. Items must be in "like new" condition.

Please keep in mind that:

• Purchases made through other retailers or online vendors cannot be returned at lucyann.com. Please contact the store directly for their return policy.
• Credits will be issued to the credit card used for the original purchase, or can be issued to the new order involved in an exchange of equal or greater amount.
• It may take up to 2 weeks from the day we receive your package for your account to be credited.
• It may take 1-2 billing cycles for the credit to appear on your statement.
• Any discount applied to your original order will be deducted from your refund amount.
• Exchanged items are not eligible for original purchase discounts or promotional prices.
• Any gift with purchase or promotional discount may be deducted from the credit amount due.

How to make an exchange....

Place a new order online at LucyAnn.com. During checkout, reference your ORIGINAL order number in the comment section. Be sure to write your NEW order number on your Return Form on the back of your Packing Slip. In the event of a gift exchange, we can issue credit to your exchange order. Please check the appropriate box so we know your preferences.

Enclose the completed Return Form with your return merchandise. Pack your return in the original package, if possible. Send your return to us at: LUCYANN.COM RETURNS DEPT. 20309 Gramercy Place, Suite A Torrance, CA 90501. For your security, please use a TRACKABLE and INSURED shipping method. Lucy Ann is not responsible for items damaged or lost in transit. Packages must be returned prepaid. We cannot accept C.O.D. deliveries.

Once we process your return, we'll contact you and let you know the status of your order.

How to make a return....

Enclose the completed Return Form with your return merchandise. Pack your return in the original package, if possible. Send your return to us at: LUCYANN.COM RETURNS DEPT. 20309 Gramercy Place, Suite A Torrance, CA 90501. For your security, please use a TRACKABLE and INSURED shipping method. Lucy Ann is not responsible for items damaged or lost in transit. Packages must be returned prepaid. We cannot accept C.O.D. deliveries.

Once we process your return, we'll contact you and let you know the status of your order.