At Lucy Ann®, we take pride in providing our customers with quality products and service. We love to hear from you and appreciate the time your take to let us know how we're doing. We do our best to answer our email within 1-2 business days. If you don't hear back from us within that time frame, please give us a call at 1-877-LUCY-ANN (Monday through Friday, 9am-4pm PST). Thanks for your patience!