Because of the unique handcrafted process of our line, we like to create your keepsakes just for you and ship them ready to wear. We try to provide you with as much information to help you select what best suit your individual needs. Below are guidelines to help you select the appropriate size for your accessories. If you prefer a print out guide, download our Accessory Size Help Sheet for a step-by-step guide and print out ruler.

Link Bracelets

All of our bracelets are measured end-to-end, including the clasp. Actual length may vary by a 1/4" from the length listed. We recommend:

• For a snug fit, we suggest adding 1/2" to your wrist size.
• For a loose fit, we suggest adding 1" to your wrist size.

Our bracelets are available in the following sizes:

Cuff Bracelets

Keep in mind that our cuff bracelets are intended to be worn snuggly around your wrist with a 1" opening.

Our cuffs are available in the following sizes:

Necklaces

All of our necklaces are measured end-to-end, including the clasp. Actual length may vary by a 1/4" from the length listed.

Our necklaces are available in the following lengths:

Ordering a gift?

Don't have the gift recipient's wrist available for handy measurement? Try measuring the recipient's watch or bracelet. Otherwise, you can try using our size chart as a rough guideline to make your decision. Please keep in mind that these are approximations and not a guarantee for a perfect fit. If in doubt, we generally recommend ordering a larger size since removing links can be handled by a local jeweler and cuff bracelets cannot be lengthened.

Still not sure what size to order?

One of our Customer Service Representatives will be happy to assist you in selecting an appropriate size. Contact us anytime by e-mail at [email protected] or by phone at 1-877-LUCY-ANN (Monday through Friday, 9am-4pm PST).

Lucy Ann is the first in customized, hand-stamped sterling silver jewelry that is truly unique and in a category of its own. Each Lucy Ann pendant is more than just a fashion accessory; it is an emotional keepsake that represents someone special. From the birth of a new child to surviving the loss of a loved one, a Lucy Ann personalized pendant touches the heart and captures the memory.

It all begins with you...

• After receiving your order, each pendant shape is individually cut from a top quality US manufactured sterling silver or gold sheet.
• Next, a Lucy Ann character is stamped into the shape.
• Each piece is then carefully stamped by hand, one letter at a time.
• A jump ring is soldered on.
• After personalizing each order, the pendant enters an extensive two stage tumbling process.
• Next, the surface is pre-polished by hand to smooth out lines and pits.
• Before its final polish, the piece is cleaned with special soap and steam.
• A final hand polish gives the pendant a high gloss mirror finish.
• One final cleaning is made with soap and steam before it leaves production.
• Each keepsake is double checked for quality assurance and sealed in a protective plastic bag for that special loved one.

Lucy Ann is here to help you create the perfect keepsake. Together we'll create wonderful jewelry for extraordinary people. For you, there’s only one!

Have more questions?

If you don't find the answers you need, e-mail us at [email protected] and we'll do our very best to respond to your questions!

Dots Letter Options

Each piece is hand-stamped, one letter at a time. Available letters and symbols are listed in the font chart below. Please note that personalization is only available in uppercase letters.

How to enter a date

To personalize a date, please enter the date as MM-DD-YY, using a hypen to separate the month, date and year.

A floating dot will be stamped between the numbers. For example, If you enter in "6-15-07" into the personalization box, the stamped version will appear as "6•15•07" on the item you selected.

How to enter in symbols

For special symbols, please use the keyboard numeric system:

Special Orders

A special order is an item that is not offered on our website and requires us to work outside the specifications offered on our site. Some requests include:

• exceeding the maximum lettering on a charm
• using a character not offered on a specific shape/size charm
• an additional line of lettering
• making a charm that has been retired

Requests are always welcome but cannot always be accommodated. Please note that a special order fee will apply to each special order item. Please contact a Customer Service Representative for availability, pricing and assistance in placing your order at 1-877-LUCY-ANN.

How To Order Retired Charms

If you would like to place a special order, please contact our customer service by phone at 1-877-582-9266 (Monday to Friday, 9am-5pm PST). Please have the following information ready:

• Contact Information including e-mail address and daytime telephone number
• Billing Information including valid credit card
• Details of your special request including collection, size, shape, layout and personalization
• Any additional accessories
• Shipping Information and desired shipping method

Please note that Special Order Fees will apply. For payment and shipping options, click here.

Charm Sizes

Although size choices can vary depending on personal preferences, we recommend ordering large* or small charms for bracelets. Large Charms are slightly smaller then a quarter and Small Charms are slightly smaller then a dime. The X-Large Charm (formerly listed as Classic Collection Large Charms) are slightly larger then a half-dollar and are not recommended for bracelets.

*Some large charms are not recommended. For a list of items not recommended for bracelets, click here.

*Please note that this chart is not to scale due to browser and monitor resolution variances. The chart can be used to reference size comparisons with standard size household objects.

Soldering

All of our charms are finished with a closed sterling silver jump ring for versatile wearing options. We recommend that all jump rings on the charms be soldered onto your accessory to prevent your charms from falling off.

We can attach your charms* at a minimal cost of $6 per charm, compared to taking them to a qualified jeweler which could cost as much as $20 per charm.

Items that require soldering will automatically be redirected to a page with soldering options before checkout. For a list of recommended items, click here.

*We regret that we can only attach Lucy Ann® charms to Lucy Ann® bracelets/necklaces. Sometimes it is difficult to know what type of metal or process another manufacturer has used. Because we only use the highest quality metals for our products, we know that the metals we are using are solid and pure. Since we are applying heat and re-finishing various parts, we prefer not running the risk of ruining family heirlooms or charms that we cannot replace.

Have a question for us about Lucy Ann products? Here are some answers to some of our most frequently asked questions.

• Can I fit one more letter onto the charm than the maximum spaces allow?
• Will the lettering look like the samples pictured on the Lucy Ann® website and catalog?
• What size pendants do you recommend for your bracelets?
• Is there a sizing chart I can view to determine what size I need?

If you don't find the answers you need, e-mail us at [email protected] and we'll do our very best to respond to your questions!

Can I fit one more letter onto the charm than the maximum spaces allow? I would like to personalize a full name on it and I don't mind if the letters are crowded.

One alternative would be to choose a larger size or a different shape charm that can accommodate more letters. Unfortunately, the maximum letters is usually due to physical limitations on each charm. In some cases, we can attempt to accommodate your request. However, this would qualify as a special order, which will require an additional fee ($10.00 minimum). If you would like to proceed with your request, please contact a Customer Service Representative for assistance in placing your order at 1-877-LUCY-ANN. Please note that we reserve the right to say "no" if we feel that the extra letter will compromise the look of the charm.

Will the lettering look like the samples pictured on the Lucy Ann® website and catalog?

Yes, the lettering will look like the samples pictured. The items are not "engraved" they are hand stamped here in our workshop. The difference with hand stamping is that the letters are individually pressed deep into the metal and are somewhat free form, where machine engraving is ridged and simply burnished on the surface.

What size charms do you recommend for your bracelets?

Although size choices can vary depending on personal preferences, we recommend ordering large* or small charms for bracelets. Large Charms are slightly smaller then a quarter and Small Charms are slightly smaller then a dime. The X-Large Charm (formerly listed as Classic Collection Large Charms) are slightly larger then a half-dollar and are not recommended for bracelets.

*Some large charms are not recommended. For a list of items not recommended for bracelets, click here.

*Please note that this chart is not to scale due to browser and monitor resolution variances. The chart can be used to reference size comparisons with standard size household objects.

Is there a sizing chart I can view to determine what size I need?

For assistance selecting a size for an accessory such as a bracelet, necklace or cuff bracelet, go here. For assistance with charm sizes, go here.

First, make sure that the charms you have are not from the New Collection. One way to identify whether your charm is from our New Collection or the Classic/Mini Collection is by looking at the quality mark stamped on the back of each Lucy Ann Charm.

• New Collection charms will be stamped "USA STERLING"
• Mini/Classic Collection charms are stamped "STERLING USA"

new collection	classic/mini collection
stamped text reads	stamped text reads
©LUCY ANN® USA STERLING	©LUCY ANN® STERLING USA
*Please note that text size may vary on each charm

If you still need to identify whether your charm is from the Mini or Classic Collection, look closely at your charm and follow these steps:

• Identify the shape of your charm.
• Next, measure the dimensions (width and height) of your charm. Please do not including the soldering ring in your measurement.
• Now, compare your measurements against the chart and select the closest match in size.
• Count how many characters are on your charm. Does it show a full body (F) or half body (H) character?
• Narrow down the collection and size of your charm by process of elimination. Available options are listed below. For example, "2F" is representative of Two Full Body Characters.

A Quick Comparison

You may not notice a huge difference between the charms you have and the new collection. The thickness of a charm is 0.050" which is thicker then the Classic Collection and thinner then the Mini Collection. The difference of 0.010" is about that to a dime (0.053") and a penny (0.061").

The New Collection charms are oxidized for contrast....

oxidized	without oxidation

and then hand-polished for a shiny mirror-like finish on the front and a matte finish on the back.

shiny finish	matte finish

Below is a chart of the collection differences. To understand the size differences, keep reading...

New Collection	Mini Collection	Classic Collection
New Collection Large Circle	Mini Collection Large Circle	Classic Collection Large Circle
1.0" (diameter)	1.0" (diameter)	1.4" (diameter)
New Collection Small Circle	Mini Collection Small Circle	Classic Collection Small Circle
0.7" (diameter)	0.7" (diameter)	1.0" (diameter)
New Collection Large Heart	Mini Collection Large Heart	Classic Collection Large Heart
0.95" x 0.85" (width x height)	0.95" x 0.85" (width x height)	1.25" x 1.15" (width x height)
New Collection Small Heart	Mini Collection Small Heart	Classic Collection Small Heart
0.6" x 0.7" (width x height)	0.6" x 0.7" (width x height)	0.95" x 0.85" (width x height)
New Collection Large Square	Mini Collection Large Square	Classic Collection Large Square
0.9" x 0.9" (width x height)	0.9" x 0.9" (width x height)	1.25" x 1.25" (width x height)
New Collection Small Square	Mini Collection Small Square	Classic Collection Small Square
0.55" x 0.55" (width x height)	0.55" x 0.55" (width x height)	0.9" x 0.9" (width x height)
New Collection Large Star	Mini Collection Large Star	Classic Collection Large Star
0.95" x 1.0" (width x height)	0.95" x 1.0" (width x height)	1.4" x 1.35" (width x height)
New Collection Small Star	Mini Collection Small Star	Classic Collection Small Star
0.7" x 0.7" (width x height)	0.7" x 0.7" (width x height)	0.95" x 1.0" (width x height)
New Collection Large Outline	Mini Collection Large Outline	Classic Collection Large Outline
0.65" x 1.0" (width x height)	0.65" x 1.0" (width x height)	1.4" x 1.35" (width x height)
New Collection Small Outline		Classic Collection Tiny Outline
0.55" x 0.8" (width x height)		0.55" x 0.8" (width x height)
New Collection Large 3D	Mini Collection Large 3D	Classic Collection Large 3D
0.5" x 0.8" (width x height)	0.5" x 0.8" (width x height)	1.0" x 0.75" (width x height)
New Collection Small 3D	Mini Collection Small 3D	Classic Collection Small 3D
0.3" x 0.5" (width x height)	0.3" x 0.5" (width x height)	0.5" x 0.8" (width x height)

One of the inherent qualities of sterling silver is that it does tarnish. Depending on the individual, the following may cause silver, especially high-polished, to tarnish or discolor:

• Oils from your finger
• Perfume
• Lotion and Make-up
• Household Chemicals (example: bleach)
• Humidity

It is recommended that your jewelry be removed before showering, cleaning or applying make-up. It is best to store your 14K gold separately to prevent scratching the surface with other objects.

It is best NOT to store the silver in an airtight bag, once it has been handled. The charms are placed in an airtight bag after it has been polished. Once the silver is touched the airtight bag will accelerate the tarnishing process.

Special Care Instructions for Sterling Silver

For everyday build up, sterling silver is best cleaned with a soft jewelry polishing cloth, similar to the Lucy Ann Polishing Cloth. We suggest that you avoid any liquid or paste cleaners as they are often too abrasive for jewelry, or can sometimes cause discoloration.

If the tarnish has accumulated quite a bit, you may want to take it to a reputable jeweler to have it cleaned or send it to us through one of our Authorized Lucy Ann Retailers. Then after that, periodically clean it with the soft jewelry cloth. Most often your charms can be corrected by refinishing the charm.