The Federal Government requires that we collect tax for items shipped to California, where Lucy Ann maintains a physical presence. Sales tax is based on the shipping address being used for the order.

Tax is also applied to shipping charges. If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping charges are non-refundable once an item has been shipped.

You order confirmation (email) is considered your receipt. It contains a summary of the items you ordered and prices. Since Lucy Ann is frequently sent as a gift, we enclose a packing slip with each shipment which does not contain pricing information for the convenience of our customers.

Upon credit card approval, your card will be charged immediately so that we can immediately process and begin making your order. Within 24 hours of placing your order, you should receive an automated e-mail confirming that your order has been received. We recommend that you print your order confirmation for your records and make note of the order confirmation number in case you have questions. This way, we can easily locate your order if you should need our assistance.

Please keep in mind that each Lucy Ann® item is handcrafted and takes 10-15 business to made and delivered. Once your order is fulfilled, we will immediately send your package and send you a ship notification via e-mail to notify you that your order has been shipped.

Credits are issued within 1-3 business days.  However, depending on your credit card billing cycle, please allow 1-2 billing cycles for the credit to appear on your statement.